Crisp puts a live chat bubble on your website, so visitors can ask a question while they're deciding whether to buy. It's for solo founders and small teams who want to talk to customers without paying for a help desk. The free plan covers 2 seats with the chat widget, a shared inbox, mobile apps and chat SDKs. It includes no AI credits.
What it can do for you
Answer pre-sales questions in real time, catch problems before they turn into refund requests, and reply from your phone when you're away from your desk. Conversations land in a shared inbox, so a co-founder or VA can pick them up too. For many small sites, a quick reply in chat is the difference between a sale and a bounce.
What people like
Reviewers consistently praise the clean, modern interface and the mobile apps. Independent pricing write-ups note that the free plan has been around for years, which matters when you're building habits around a tool. Its flat per-workspace pricing is also simpler than per-agent tools.
The honest downsides
- The jump to paid is big. The first paid plan, Mini, is $45 a month per workspace. Pricing write-ups describe the step from 2 free seats to paid as a cliff, and larger teams face further jumps.
- The free plan is basic. No AI, workflows or chatbot automation, and an independent review says full conversation history isn't included.
- Branding stays. That review says the Crisp watermark remains on every plan below the top tier.
- Notifications. Some reviewers report missed notifications, which is the last thing you want from a chat tool.
Skip it if
- you need more than 2 people answering chats for free
- you want an AI agent answering questions
- you need a full help desk with tickets
Alternatives
We don't list anything better for a free, polished chat widget for one or two people.
- tawk.to is fully free with ticketing, a CRM and a knowledge base, and suits you if you need more people on chat without paying.
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