tawk.to puts live chat on your website for free, along with a shared inbox, ticketing, a simple CRM and a knowledge base. It's for founders and small teams who want to talk to visitors and handle support without paying per agent. It's 100% free; you pay only for optional add-ons such as AI Assist or white-label, from $29 a month.
What it can do for you
Answer visitors while they're on your pricing page, turn emails into tickets so nothing gets lost, and publish help articles that answer common questions before anyone has to ask. Add as many teammates as you need, and reply from the mobile apps when you're away from your desk. For a small business, it's a full support setup at no cost.
What people like
Reviewers, including TechRadar, keep coming back to the price: it's free, with no cap on agents, chats or sites. Visitor monitoring, ticketing and analytics come included, and you can change the widget's colours, text and position.
The honest downsides
- Branding stays on the free widget. Removing the tawk.to badge is a paid add-on.
- Notifications can fail. Capterra reviewers and threads on tawk.to's own community forum report delayed or missing mobile notifications, random logouts and visitor monitoring that stops working. Test it before you rely on it.
- AI is extra. AI Assist is a paid add-on.
Skip it if
- you want a sleek, minimal chat widget with no third-party branding for free
- missed chats would cost you sales and you can't keep an eye on notifications
Alternatives
There's nothing we list that's better for free chat with unlimited agents.
- Crisp is more polished, but its free plan covers just 2 seats.
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